Refund Policy

1. Overview & Key Principle

Sheikron Solutions provides professional facilitation services for business registration and compliance. Our work involves two distinct components of payment: (a) our service fee for the work we perform, and (b) Government fees paid to statutory authorities on your behalf.

This Policy is consistent with the Consumer Protection Act, 2019, which recognises the right of consumers to seek redressal for deficiency in services. We are committed to a fair and transparent refund process.

2. Government Fees — Non-Refundable

The following components are Government-mandated fees and are non-refundable once paid by Sheikron Solutions to the relevant authority on your behalf:

• MCA (Ministry of Corporate Affairs) filing fees for company or LLP incorporation
• Stamp duty payable on MOA, AOA, and other statutory instruments
• GST registration fees (Government portal charges, if applicable)
• Trademark filing fees paid to the Controller General of Patents, Designs & Trade Marks (CGPDTM)
• MSME Udyam registration fees (if applicable)
• Any other statutory fee paid to a Central or State Government authority

Rejection of an application by a Government authority does not entitle you to a refund of Government fees already remitted. However, in such cases, Sheikron Solutions will assess your situation and may offer re-filing assistance or a partial credit at our discretion.

3. Our Service Fees — Refundability

Sheikron Solutions' service fees represent the professional effort, documentation, and facilitation work performed by our team. Refundability of service fees depends on the stage of service completion at the time the refund request is received:

• Before work commences: Full refund of service fees (100%), less any payment gateway charges
• After work has commenced but before filing: Partial refund of up to 50% of service fees, at our discretion, based on work completed
• After application is filed with Government authority: No refund of service fees, as the service has been substantially performed
• Deficiency in service caused by Sheikron Solutions: Full or proportionate refund of service fees, as determined by our Grievance Officer

4. Refund Schedule by Service Type

* This table is indicative. The exact refund amount will be determined based on the work completed at the time of the refund request. Contact us for a case-specific assessment.

5. Eligible Refund Scenarios

You are entitled to request a refund in the following circumstances:

• Duplicate Payment: If you have been charged twice for the same service, the duplicate amount will be refunded in full within 7 business days
• Cancellation Before Work Commences: If you cancel your service order before our team has begun any work, you are entitled to a full refund of the service fee component
• Service Not Delivered: If Sheikron Solutions is unable to commence or deliver the agreed service within a reasonable time (generally 60 days beyond the estimated timeline) due to reasons attributable solely to us, you may request a full refund of our service fee
• Deficiency in Service: If the service delivered is demonstrably deficient or materially different from what was agreed, you may request a full or partial refund as determined by our Grievance Officer
• Technical Error in Payment: If a payment is deducted from your account but not received by us due to a technical error, the payment gateway will process a refund automatically, typically within 5–7 business days

6. Non-Refundable Scenarios

Refunds will NOT be granted in the following circumstances:

• Application Rejected by Government: If your registration or filing is rejected by a Government authority due to reasons outside our control (e.g., name conflict, objection by a third party, failure to meet Government eligibility criteria)
• Delay by Government Authority: If processing is delayed due to backlog, Government portal downtime, or policy changes by the authority
• Change of Mind After Filing: If you decide to withdraw or cancel the service after the application has been filed with the Government authority
• Client-Caused Delay: If completion is delayed or the application is rejected due to incomplete, incorrect, or fraudulent documents/information provided by you
• After Document Delivery: For document drafting services, no refund is available once the draft document has been delivered to you
• Partial Services Availed: Where the service has been partially rendered and you request cancellation mid-way
• Government Fees Already Remitted: As described in Section 2, Government fees are non-refundable under any circumstance

7. How to Request a Refund

To initiate a refund request, please follow these steps:

• Step 1 — Contact Us in Writing: Send a refund request email to sheikronsolutions@gmail.com with the subject line: "Refund Request — [Your Name] — [Service Name]"
• Step 2 — Provide Details: Include your full name, mobile number, payment reference number or transaction ID, the service for which refund is sought, and the specific reason for the refund request
• Step 3 — Acknowledgement: We will acknowledge your request within 2 business days of receipt
• Step 4 — Review: Our Grievance Officer will review your request and may contact you for additional information if required
• Step 5 — Decision: A final decision on your refund request will be communicated within 15 business days from the date of acknowledgement
• Step 6 — Processing: If approved, the refund will be processed within 7 business days of approval

8. Refund Processing Time

• Duplicate Payments / Technical Errors: 5–7 business days
• Approved Service Fee Refunds: 7–10 business days from approval date
• Credit/Debit Card Refunds: 5–7 business days after processing, depending on your bank
• UPI / Net Banking Refunds: 3–5 business days after processing

Refund timelines may vary depending on your bank or payment gateway. Sheikron Solutions is not responsible for delays caused by the banking system or payment gateway after the refund has been initiated from our end. You will receive a refund confirmation with a reference number once the refund is initiated.

9. Mode of Refund

Refunds will be processed to the original payment method used at the time of purchase:

• UPI payments → Refunded to the originating UPI ID
• Credit / Debit card payments → Refunded to the originating card
• Net banking → Refunded to the originating bank account

In exceptional circumstances (e.g., card/account closure), refunds may be issued via NEFT/IMPS to a bank account provided by you, subject to satisfactory KYC verification.

Refunds will be issued only to the person or entity that made the original payment. Transfer of refund entitlement to a third party is not permitted.

GST paid on our service fee will be refunded along with the service fee refund, subject to our ability to claim a GST credit reversal from the relevant tax authority.

10. Cancellation Policy

10.1 Cancellation by Client

You may cancel a service order at any time before the application is filed with the Government authority. To cancel, please notify us in writing at sheikronsolutions@gmail.com. Cancellations are subject to the refund schedule outlined in Section 4.

10.2 Cancellation by Sheikron Solutions

Sheikron Solutions reserves the right to cancel a service order in the following circumstances:

• You fail to provide the required documents or information within 30 days of our request
• The information provided is found to be false, fraudulent, or forged
• We determine that your intended use of the service is unlawful
• Force majeure events that prevent service delivery

In the event of cancellation by Sheikron Solutions for the above reasons (other than fraud or misrepresentation by you), we will issue a refund of our service fee component within 10 business days. No refund of Government fees will be made once remitted.

10.3 Force Majeure

Sheikron Solutions shall not be liable for any delays in service delivery, cancellations, or non-performance arising from circumstances beyond our reasonable control, including but not limited to Government portal downtime, natural disasters, pandemics, nationwide lockdowns, or other force majeure events. In such cases, we will work with you to reschedule services at the earliest opportunity.

11. Consumer Rights under Indian Law

This Refund Policy is formulated in compliance with the Consumer Protection Act, 2019 ("CPA"), which guarantees the following rights to consumers:

• Right to be informed: You have the right to be clearly informed about the charges, including Government fees and our service fees, before payment
• Right to seek redressal: If you are dissatisfied with our refund decision, you may file a complaint before the appropriate Consumer Disputes Redressal Commission (CDRC) as per the CPA, 2019
• Consumer Disputes Redressal Forums:
  • District Consumer Disputes Redressal Commission: For claims up to ₹50 lakhs
  • State Consumer Disputes Redressal Commission: For claims between ₹50 lakhs and ₹2 crores
  • National Consumer Disputes Redressal Commission: For claims above ₹2 crores

12. Contact Us / Grievance Officer

For refund requests, complaints, or queries related to this Refund Policy, please contact our Grievance Officer:

We are committed to resolving all genuine refund complaints promptly and fairly. If you are dissatisfied with our resolution, you may escalate your complaint to the Consumer Disputes Redressal Commission having jurisdiction over your place of residence.